CASES
Streamlined case management for any use case
Reduce operational burden with drag-and-drop modules that allow you to tailor how you investigate users and businesses.
Trusted by startups & the world’s largest companies
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Build your team’s ideal case management process
Resolve more cases in less time
See the right case information quickly by building custom case templates for your different user types, risk thresholds, and process requirements. Prevent cases from sitting in a queue with deadline tracking and seamless case escalation.
Conduct investigations your way
Create a manual review process that works for your business with custom case views, actions, and routing rules. Increase efficiency and collaboration with macros, events timelines, and seamless case communication features.
Get all the context you need in one place
Consolidate all Persona-collected data into Cases for streamlined manual review. Enrich your cases with third-party information from Persona’s Marketplace to get all the context you need in one place.
Built with compliance in mind
Our out-of-the-box solution helps you meet compliance requirements easily with comprehensive audit logging, checklists, and comments. Manage PII access securely and export data so you can maintain accurate audit trails.
cases
How it works
Consolidate
Build a unified view of a user or business by merging active, passive, and behavioral risk signals, including any third-party or internal data.
How it works
Customize
Create dynamic case templates for each case type and audience segment. Further customize the review process by defining assignment rules and resolution statuses.
How it works
Investigate
Manually review risky or complex cases to investigate failed verification checks, analyze user or business data, and rectify user errors.
How it works
Act
Decide whether to approve, deny, or escalate a case. Handle any follow ups, from filing SARs to updating a Zendesk ticket, within Persona.
Cases
How it works
Consolidate
Build a unified view of a user or business by merging active, passive, and behavioral risk signals, including any third-party or internal data.
Customize
Create dynamic case templates for each case type and audience segment. Further customize the review process by defining assignment rules and resolution statuses.
Investigate
Manually review risky or complex cases to investigate failed verification checks, analyze user or business data, and rectify user errors.
Act
Decide whether to approve, deny, or escalate a case. Handle any follow ups, from filing SARs to updating a Zendesk ticket, within Persona.
KYC manual review
Manually review users at every stage of their journey, from onboarding to reverifications to account recovery.
Know Your Business (KYB)
Streamline and automate the know your business (KYB) process with our integrated KYB-KYC solution.
AML case management & automated SAR filing
Streamline AML case management, manage active and pending AML investigations, and file SARs with pre-built templates.
Fraud investigation
Step up investigation for risky users with additional manual screening. Investigate linked fraudulent accounts and related cases.
Launch new identity processes quickly
Test and refine new identity processes, such as adding new checks or adjusting risk thresholds — especially in response to regulatory shifts or fraud attacks.
Cases is the homebase for all of our fraud investigations. We like to think of it as this essential hub of information for our fraud teams. We can get a high level understanding of all investigations very quickly, but deep dive as needed.
Yaseen
Fraud intelligence manager at Newton
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