Manual Review Hub
Manual Review Hub
Make informed decisions with manual review
Tackle everything from routine manual review to your toughest edge cases with Persona’s customizable identity hub and robust library of drag-and-drop investigation modules.
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Trusted by startups & the world’s largest companies
Tailor manual review to your business needs
Surface priority cases for manual review during KYC/KYB onboarding
Easily manage case volume by building automated decisioning workflows that flag and automatically assign cases requiring manual review investigation.
Consolidate relevant data
Build a unified view of a user or business by merging active, passive, and behavioral risk signals, including any third-party or internal data.
Configure your investigation process
Create dynamic case templates for each case type and audience segment. Further customize the review process by defining assignment rules and resolution statuses.
Make informed decisions
Decide whether to approve, deny, or escalate a case. Handle any follow ups, from filing SARs to updating a Zendesk ticket, within Persona.
Avoid unnecessary caseload
Automatically resolve simple cases and investigate complex ones. Increase conversion by manually approving cases that would otherwise be auto-declined by rigid decisioning rules due to user error.
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Build the process you need for mission-critical decisions
Select from a robust library of drag-and-drop investigation modules to understand the user behind the data. Configure who has access to PII and how cases are assigned or escalated.
Learn more about Cases
Unlock a single source of truth
Bring in third-party data via custom integrations to build a holistic view of users or businesses. Collect additional documentation, follow up with users, and collaborate in real-time with other agents — all in one place.
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Cases is the homebase for all of our fraud investigations. We like to think of it as this essential hub of information for our fraud teams. We can get a high level understanding of all investigations very quickly, but deep dive as needed.
Yaseen
Fraud intelligence manager at Newton
Everything you need for manual review
Get all the modules your team needs to review, escalate, and decide on cases.
Automated workflows
Automate simple cases with custom decision flows and flexible rule sets, and surface priority cases for manual review.
Dynamic templates
Customize your case views based on the depth of investigation needed. Dynamically change case modules based on conditional criteria.
Automatic audit logging
Maintain an audit trail documenting user interactions, emails, and investigation events in an easy to understand timeline.
Granular control over PII
Stay compliant by limiting access to sensitive data at the template, module, or field level.
Streamlined user communication
See previous user activity, send and receive emails, and collect documentation — all in one place.
Multi-stage review for escalations
Automatically route cases by setting up dynamic review steps for escalations and team availability.
Flexible integrations
Get all the context you need by bringing in any 3rd party data via custom integrations with technical partnership from Persona.
SLAs and notifications
Ensure timely resolution of high-priority cases with SLAs and notifications for important events.
Productivity metrics
Optimize your manual review process with an intuitive dashboard for analyzing productivity metrics, such as case resolution time.
See how other teams use Persona
Newton reduces its fraud investigation time to one day with Persona’s case management tool
Read the story
Cryptocurrency, Fraud Prevention, KYC/AML compliance, Operational efficiency, Cases, Verifications, Newton
Remote automates international KYC and tackles all identity-related needs with Persona
Read the story
Compliance, Fraud Prevention, Operational efficiency, HR Technology, Verifications, Workflows, Cases, Graph, Remote
BitGo reduces manual review by 98% by leveraging Persona’s case management solution, FinCEN314a screening tool, and full identity platform
Read the story
Cryptocurrency, Compliance, Dynamic Flow, Cases, Reports, Workflows, BitGo, FinCEN314a screening